20,000 orders are processed by the international transport and logistics company Gebrüder Weiss every day – and thanks to PSV3 virtually paperless. Approximately 1,500 mobile data terminals of the type of Motorola MC65 equipped with our software for mobile order management PSV3 make this possible. A Case Study.
With approximately 6,000 employees, 150 company-owned locations and an indicative annual turnover of 1.2 billion euros (2013), Gebrüder Weiss is one of the leading transport and logistics companies in Europe. The company has already been a TIS customer for a long time – and was looking to optimize their paperless order processing in the course of a renewal of their system. Smooth and efficient processes in order processing are critical for the success of Gebrüder Weiss. After all, the company offers premium services with guaranteed delivery and money back guarantee. Numerous additional functions were also required to implement the quality requirements of the company to their drivers.
Proof of delivery after 5 minutes
PSV3 accelerates and optimizes the data exchange between the truck and head office. The data are transmitted via GPRS mobile radio, which „between sending and receiving in the vehicle takes no longer than 10 seconds,“ says Thomas Keller of Gebrüder Weiss, who oversees the application. All data is being routed through the PSV3 server that stores all relevant information and provides them for subsequent evaluation. “The process between signature of the recipient on the display of the terminal and the provision of proof of delivery for our customers generally takes less than 5 minutes“ says Keller. In addition to the paperless order processing, the system scores with more features: For example, should an item be damaged, the built-in photo function is used, and sends the damage photo promptly directly to the dispatcher and the optical archive.
The entire order process can be performed nearly paperless and with only one device – in this case, the MC65 from Motorola.
Tracking in real time
Thanks to InfoDesk, the PSV3 web portal, also the localization of trucks and therefore an efficient digital disposition is possible. „Our dispatchers can save time-consuming and cumbersome telephone calls in order to determine the current location of a vehicle and can thus distribute pickup orders more efficiently to the vehicles nearest to the customer,“ says telematics project manager Christian Liedauer. „The tour overview allows for an easy answer to the question when the truck is expected to have completed his tour at the customer or the delivery route.” Important documents, such as proof of delivery, also are promptly available digitally on all required nodes.
Read more about the order management and flexible scheduling at subcontractor Gebrüder Weiss in the full Case Study „Service Excellence for customers”.